Dynamic Campaign API: Responses
Question
What are the possible responses from the Dynamic Campaign API?
Applies To
- Contact Center
- Dynamic Campaign API
Answer
Status | Message |
200 | "Campaign customer added." |
200 | "Campaign status changed." |
200 | "Customer deleted." |
206 | "The request was sent but the response timed out. Please check the result status later. Campaign status could be verified by: /api/stats/campaigns/campaign-id. Campaign records could be verified by: /api/stats/campaigns/campaign-id/interactions." |
400 | "Campaign is already stopped or completed. No operation is allowed." |
400 | "Campaign is not enabled." |
400 | "Duplicated customer." |
400 | "Invalid customer list provided." |
400 | "Invalid customer provided, customer is wrong or in DNC list." |
400 | "Invalid schedule-date format, please use ISO 8601." |
400 | "Invalid state transition provided." |
400 | "Invalid state transition." |
400 | "Maximum limit of scheduled customers has been reached. Please try call again later on." |
400 | "Not a dynamic campaign." |
400 | "Operation invalid on a non started campaign." |
400 | "Schedule date is in the past." |
400 | "Schedule date outside campaign schedule period." |
400 | "schedule-date-time must be within 7 days ahead in future period." |
404 | "Campaign not found." |
404 | "Customer not available for deletion because an agent has connected to the phone line." |
404 | "Customer not available for deletion because the record is deleted already." |
404 | "Customer not available for deletion because the record is marked as completed." |
404 | "Customer not available for deletion." |
404 | "Customer not found." |
500 | "Internal server error." |
Additional Information
- These can be within the body of a 207 Multi-Status (WebDAV) (RFC 4918) response
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401 Unauthorized
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Check that the request URL is correct for your tenant's cluster.
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Check that basic auth details are correct. These can be found under Configuration Manager for Contact Center > Integration > API Token.
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8x8 Developer Hub Contact Center Dynamic Campaigns API Guides