Contact Center Statistics Reporting API responds with Error 401 Unauthorized.
- Contact Center
- Statistics Reporting API
- Real Time Statistics Reporting API
This should be tested using Postman or CURL.
- Check that the request URL is correct for your tenants cluster.
- Check that basic auth details are correct. These can be found under Configuration Manager for Contact Center > Integration > API Token.
- Clicking New Token will update the API token.
- There is no confirmation prompt.
- If you update the token all integrations using this API token will also need to be updated to match.
- There is no undo option for this action.