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8x8 Support

Statistics Reporting API Error 401 Unauthorized


Contact Center Statistics Reporting API responds with Error 401 Unauthorized.

Applies To

  • Contact Center
  • Statistics Reporting API
  • Real Time Statistics Reporting API


This should be tested using Postman or CURL.

  1. Check that the request URL is correct for your tenants cluster.
    • Check the URL when logged in to Contact Center Configuration Manager for Contact Center or Agent Console.
    • If there is a letter after the cluster in the URL it should be omitted.
    • For example if your URL is, use for the API Request.
  2. Check that basic auth details are correct. These can be found under Configuration Manager for Contact Center > Integration > API Token.
    Contact Centre Configuration Manager Integrations API Tokens
  • Clicking New Token will update the API token.
  • There is no confirmation prompt.
  • If you update the token all integrations using this API  token will also need to be updated to match.
  • There is no undo option for this action.
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