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8x8 Support

Change Queues Priority In 8x8 Contact Center


8x8 Contact Center administrators can set up custom priority for interactions in the queue based on the conditions they define. If an interaction meets the condition, it takes a higher or a lower priority than the default priority of the queue. 

Applies To

  • Inbound Phone queues
  • Contact Center


To take advantage of this feature, you have to log in to the SSO Portal, access the Contact Center Configuration Manager and follow the next steps.

  1. Click on Queues/Skills.
  2. To the right, you should see Default Priority, Agent Assigned, Agents Enabled.
  3. Check the priority of each queue under the Default Priority.
  4. Click Edit (pencil).modifcchef.jpg
  5. Increase or decrease the queue priority based on your needs. 1 is the lowest and 10 is the highest.defaultpriority1.jpg
  6. Click Save to apply the settings.