Agent and Queue Widgets are blank within Supervisor Workspace

Symptom

Agent and Queue widgets display no data within Supervisor Workspace (superx.8x8.com) despite having supervisor permissions set in Contact Center Configuration Manager.

Applies To

• 8x8 Supervisor Workspace
• 8x8 Contact Center

Resolution

Make sure the supervisor has the permissions for both the Queue and Agent Groups in Configuration Manager for Contact Center:

1. Log in to Configuration Manager for Contact Center
2. Navigate to Users
3. Select the Pencil to the right of the User to view their profile
4. Select the Supervisor tab
5. Check the Assigned box next to the Queues and Agent Groups that the Supervisor will be monitoring
6. Click Save Changes

Cause

Queue and User visibility required proper permissions in Configuration Manager for Contact Center