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Ensuring Smooth Analytics Integration: Upgrading to minimum TLS version 1.2


In today's data-driven world, custom-made analytics integrations are crucial for businesses to make informed decisions and optimize their operations. However, it's essential to stay up-to-date with security standards to protect your data and ensure the seamless functioning of these integrations. One such crucial update is the transition to Transport Layer Security (TLS) version 1.2.

Why the Upgrade Matters

TLS is a cryptographic protocol used to secure data transmission over the internet. TLS 1.2 offers significant security enhancements compared to older versions. With cyber threats evolving constantly, using outdated TLS versions can put your data at risk. To protect your sensitive information and maintain the reliability of your analytics integrations, updating to TLS version 1.2 (or above) by January 1, 2024, is a must.

What Can Happen If You Don't Upgrade

If by January 1, 2024 you fail to update your analytics integrations to use TLS 1.2, you risk encountering service disruptions. Your analytics integrations might break or experience service interruptions, impacting your ability to gather and analyze critical data.

Use Case Example

If you are generating scheduled reports using the Analytics for Contact Center solution, and uploading the data into a data visualization BI tool (or another external system) through a custom integration, you might need to update to TLS 1.2 for a seamless functioning of this integration. 

How to Update to TLS 1.2

To ensure your analytics integrations continue to function smoothly, follow these steps:

  1. Check Compatibility: Verify that your integration tools, libraries, and programming languages support TLS 1.2.
  2. Upgrade Resources: If necessary, upgrade your libraries, frameworks, or tools to versions that support TLS 1.2.
  3. Test Thoroughly: After making the updates, rigorously test your integrations to ensure they are working as expected.
  4. Consult Your IT Team: Seek guidance from your IT department or development team if you encounter any challenges during the process.


Upgrading by January 1, 2024 to TLS version 1.2 (or above) is a critical step to avoid any disruptions in your custom-made analytics integrations and ensure that your business operations continue to run smoothly.