Set Auto-Fail for a Quality Management Evaluation

Objective

Set an Evaluation to default to automatically fail when a section fails.

Applies To

• Quality Management
• Contact Center
• Evaluation
• Evaluation Template

Procedure

Under each Question > Evaluation answers: (regardless of the question type), there is a drop down from where you can select Auto-fail Evaluation or Auto-fail Section.

By selecting one of the below options, a red message will be displayed above the section.