The unique call identifier, also known as the GUID, comes in handy when you need to speed up your search query in Quality Management. As a supervisor, you may require your team leads to send call samples for specific users. You don't want your employees wasting precious time searching through endless parameters. The GUID makes searching for specific calls much quicker. By default, the GUID column is displayed in the Search Calls page. If this is not the case, follow the steps below.
To view the GUID column on the Search Calls page
- Go to Settings > Information Display > Interactions > Columns.
- Click Add, select Interaction GUID.
- In the Search Interaction section, Select Columms > check Interaction GUID.
- Click Save.
Note: You can drag and drop the GUID column anywhere on the Search Calls page. If you would like it more prominently displayed, drag the GUID column to the far left of the Search Calls page.