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Zendesk 8x8 Contact Center 3.1 Integration, phone number as a ticket tag

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Question

Can a phone number be set as a ticket tag using the 8x8 Contact Center for Zendesk 3.1 Integration

Applies To

  • 8x8 Contact Center for Zendesk 3.1

Answer

This is not possible out-of-the-box with the Zendesk 8x8 Contact Center 3.1 Integration however this may be possible through a Professional Services Customization. Please contact your 8x8 Account Manager to discuss this further.