Skip to main content


8x8 Support

Ensure Agents Are Processing Payments in the Correct PCI Pal Environment


Ensure agents are processing payments in the Live/Production PCI Pal environment.

Applies To

  • 8x8 Contact Center
  • 8x8 Agent Workspace
  • PCI Pal


PCI Pal is used in conjunction with the 8x8 Agent Workspace by establishing a call and utilizing the PCI Pal widget. To avoid a payment being processed via the test environment, agents should ensure that they select the correct Live account at the bottom of the PCI Pal widget.

  • Was this article helpful?