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8x8 Support

Transferred Call from Ring Group Drops in Cisco Phone


When a Cisco phone is on an active call and another call comes through a Ring Group, the first active call drops and the second call takes over.

Applies To

  • Cisco phones


Update to the current firmware version for Cisco phones, and ensure you are using the latest version of 8x8 Work for Desktop.


This problem was due to a firmware issue.

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