Transferred Call from Ring Group Drops in Cisco Phone
If Cisco's phone is on call while another call comes in and the first call drops, install the latest version of Virtual Office Desktop. Learn more.
Symptom
When one Cisco phone is on an active call and another call comes through the Ring Group the [1st active call] drops and the [2nd call] takes over.
Applies To
All Cisco phones
Resolution
Install latest version of VOD, login using the extension you are having issues with.
Cause
Currently under investigation
Additional Information