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Polycom VVX No Ringtone
8x8 Support

Polycom VVX No Ringtone

Symptom

Polycom VVX phone has no audible ringtone

Applies To

  • Polycom VVX series

Resolution

  1. Verify that volume is turned on by pressing the volume up + button on bottom of phone
  2. Verify the ringtone is not silent.  From Home, Select Settings > Basic > Ring Type then set the ringtone to any option other than silent.

  3. Verify the Audible Ringer is Speaker then from Home, Select Settings > Basic > Preferences > Audible Ringer and set the option to Speaker

Cause

Volume is set to go to wrong/not in use output

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