Device one active not show Line Unregistered - Device cannot be deactivated. 8x8 Admin Console shows the following error:
- 8x8 Admin Console
- Polycom Devices in 8x8 Admin Console
This only applies for X Series only. It does not apply to Legacy/Editions (Account Manager) users.
There is a workaround for removing the device from the extension by doing the following:
- Change the device model
- Opt for "Use Activation" code
- Save - the system might show an error but it will remove the model and the MAC ID
- Re-add the actual device model and add MAC ID - power cycle the device
The device goes Line Unregistered due to network interruption or device activation error.