Polycom Deactivate Device Error in 8x8 Admin Console

Symptom

Device one active not show Line Unregistered -  Device cannot be deactivated. 8x8 Admin Console shows the following error:

Applies To

• 8x8 Admin Console
• Polycom Devices in 8x8 Admin Console

This only applies for X Series only. It does not apply to Legacy/Editions (Account Manager) users.

Resolution

There is a workaround for removing the device from the extension by doing the following:

• Change the device model
• Opt for "Use Activation" code
• Save - the system might show an error but it will remove the model and the MAC ID
• Re-add the actual device model and add MAC ID - power cycle the device

Cause

The device goes Line Unregistered due to network interruption or device activation error.