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Virtual Office Desktop Call Using Deskphone Options in 8x8 Express
8x8 Support

Virtual Office Desktop Call Using Deskphone Options in 8x8 Express

 

Overview

When you select Call Using Desk Phone in Work for Desktop, incoming and outgoing calls will be routed through your physical phone.

Incoming calls: Work for Desktop will display a notification of incoming call. It will not give you an option to pick up the call through Work for Desktop, only to either dismiss the call or pick the call up on your desk phone (see Device Supports Answer below).

Outgoing calls: Placing a call from Work for Desktop will ring your physical phone at the same time as the dialed number. Your physical phone acts as an intermediary and you must pick up the call on the physical phone in order to complete the call.

Options

Auto Off-Hook for outbound calls

When enabled, calls using your desk phone will go off-hook immediately, and you will hear the other party's phone ring. When disabled, calls will first ring your desk phone, and then be placed to the other party when you pick up.callusing.png

Device Supports Answer

When enabled, the incoming call pop-up will have both answer and dismiss buttons. Answered calls will come through your desk phone. When disabled, the incoming call pop-up will provide a dismiss button. 

Not all phones support call management.

Additional Information

Notification when Device Supports Answer is enabled.

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Notification when Device Supports Answer is disabled. Note: Dismissing the notification in Work for Desktop does not prevent the desk phone from ringing.

disabled.PNG

Phone Models

Phones Confirmed to Support Call Management

Polycom

  • VVX300
  • VVX600
  • Soundpoint IP 550

Cisco

  • 8861

Phones that Do Not Support Call Management

Yealink

  • T46G (Auto Connect)

Work for Desktop User Guide

Instructions for configuring the Call Using Desk Phone option are located in the About Phone Calls > Place and Receive Calls section of the Work for Desktop User Guide.

 

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