Emergency Services Overview

Fuze Desktop and Fuze Web

Fuze Desktop and Fuze Web register and provide location details automatically to the emergency responders in countries and global regions where it is possible. Location details are derived from the Fuze user profile that makes the emergency call.

For emergency calls, we strongly advise the use of a non-Fuze calling method, such as a cell phone, desk phone, or home phone instead of Fuze Desktop or Fuze Web. This prevents scenarios where the caller is not present at the Fuze user profile address at the time of the call.

After you sign in to Fuze, you must agree to the Emergency Services warning message that informs you that you must provide location and callback information to emergency responders in case of an emergency.

Fuze Mobile

You cannot make emergency calls with Fuze Mobile. If a call is placed to a recognized emergency number (e.g., 911) with Fuze Mobile, the app automatically attempts to switch to the mobile device’s native dialer to make the call using the carrier network. This depends on the carrier’s terms and network availability at the time of the call.

To make sure that you are aware that you cannot make emergency calls with Fuze Mobile, you must agree to the No Emergency Calls warning message after signing into the app.

Emergency Call Notifications - IT Administrators

When an emergency call is placed, the administrator for that location receives an email notification containing the details about the call, including which extension placed the call and the time the call was placed. 

In the United States, Fuze includes specific floor or zone information in email notifications based on IP ranges that you provide if your state requires that information for e911 calls (for more information on e911 calls, read VoIP and 911 Service). Please contact your Fuze representative to configure or enable this feature.

Email Example: