8x8 Contact Center Manuals & User Guides
Look here for information on how to set up and use your 8x8 Contact Center Global service, including user guides, reference manuals, and more.
Documentation
What's New? |
Technical Requirements and Recommendations |
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Check out the features and enhancements in our latest release.
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Prepare your network and agent workstations to interoperate with your Contact Center. |
For Supervisors |
For Developers |
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Learn how to manage and monitor your contact center agents using tools designed in your Supervisor Console. |
Check out our APIs for Contact Center. |
CRM Integrations |
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We integrate with external CRMs such as Salesforce, NetSuite, Zendesk, and more. Learn how to integrate your contact center with the CRM of your choice.
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Additional Resources
In addition to the resources described above, we have published separate versions of the following core guides for customers using 8x8 Unified Login and Unified Login with 8x8 Work.
8x8 Contact Center Unified Login: For Contact Center customers who have opted for 8x8 Unified Login.
8x8 Contact Center Unified Login with 8x8 Work: For Contact Center customers who have opted for 8x8 Unified Login with 8x8 Work features.
Previous Releases
- 8x8 Contact Center 9.13 Release Notes | PDF
- 8x8 Contact Center 9.12 Release Notes | PDF
- 8x8 Contact Center 9.10 Release Notes | PDF
- 8x8 Contact Center 9.9 Release Notes | PDF
- 8x8 Contact Center 9.8 Release Notes | PDF
- 8x8 Contact Center 9.7.3 Release Notes | PDF
- 8x8 Contact Center 9.7.1 Release Notes | PDF
- 8x8 Contact Center 9.6 Release Notes | PDF
- 8x8 Contact Center 9.5.2 Release Notes | PDF
- 8x8 Contact Center 9.5 Release Notes | PDF
- 8x8 Contact Center 9-4 Release Notes | PDF
- 8x8 Contact Center 9.4.1 Release Notes | PDF
- 8x8 Contact Center 9.4.3 Release Notes | PDF
- Single Tenant Global Reach – An Overview
Virtual Contact Center 9.0
Virtual Contact Center 8.4
- 8.4 General Release Guide | PDF
- 8.4 Unified Login Release Guide | PDF
- 8.4 Unified Login with 8x8 Work Release Guide | PDF
Virtual Contact Center 8.1