Skip to main content
Inbound Email Not Triggering Screen-pop For VCC Agent
8x8 Support

Inbound Email Not Triggering Screen-pop For VCC Agent

Symptom

VCC Agent is not receiving a screen-pop in the Local CRM when receiving an inbound email.

Applies To

VCC Agent receiving inbound email in Local CRM.

Resolution

  1. Log into VCC Configuration Manager.
  2. Go to "Integration" menu.
  3. Select "Screen Pop" tab.
  4. Verify "Target Type" is set to: Local
  5. Save changes.

Integration_ScreenPop.JPG

Cause

The screen-pop Target Type is set to a 3rd party CRM.

How can we help you?

X