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Is Virtual Contact Center Support Center Chat supported?
8x8 Support

Is Virtual Contact Center Support Center Chat supported?

Applies To

Virtual Contact Center Support Center with Chat

Answer

As of VCC 9.7.1, Support Center has been deprecated from VCC and will not be re-introduced. Support Center was a legacy offering in VCC and had not been updated in some time. Portions of Support Center (e.g., chat integration) can be implemented in other ways in VCC, and 8x8 will help users make these changes as appropriate.

For more information on chat functionality, see the Virtual Contact Center Admin User Guide.

API documentation is available here.

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