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Answering One Queue's Calls Before Calls in Other Queues
8x8 Support

Answering One Queue's Calls Before Calls in Other Queues

Objective

I want to have the calls coming into on queue get answered before all other calls in all the other queues regardless of how long the other calls have been waiting.

Applies To

Virtual Contact Center Configuration Manager Queues

Procedure

In Virtual Contact Center Configuration Manager, adjust the queues' Default Priority settings.

  1. Log into Virtual Contact Center Configuration Manager.
  2. Select Queues/Skills.
  3. In the Queue list, notice the Default Priority column.
  4. By default they are set to 8.
  5. Double click the Queue name that is to have the calls answered first.
  6. On the Properties tab, set Default priority to 10.
  7. Click Save.

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