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VOD: Changing Outbound Caller ID in New Experience
8x8 Support

VOD: Changing Outbound Caller ID in New Experience

Objective

How to change outbound caller ID

Applies To

Virtual Office Desktop 5.9 New Experience

Configuration Manager and Account Manager user extensions

Procedure

  1. From VOD, click on the user avatar on the top-left section
    • clipboard_e2df1e2f51dedf7ef01dff6b9ca9b5161.png
  2. To the right of "Caller ID" section click on the drop-down arrow to select external caller ID
    • clipboard_e7602ad479c6948b133bef1fd5f43a0cf.png
  3. You can also select "Block Caller ID" if you do not want to display caller ID. This will appear to the destination as "blocked" or "anonymous"
  4. If you cannot make any selections to your caller ID then your admin has locked your extension to a specific number/caller ID.
Note: the destination carrier may not have updated caller ID records if the phone number that is selected in VOD has not been updated recently. This is not an 8x8 issue. Destination carriers update their caller ID (CNAME) database on their own timeline. 8x8 cannot dictate or request frequency of when destination carriers update their database.We can only update and confirm our CNAME database is correct and accurate.

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