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Configuration Manager: Changing the License for a user with a Lobby License assigns incorrect permissions
8x8 Support

Configuration Manager: Changing the License for a user with a Lobby License assigns incorrect permissions

Symptom

When changing a user's license from a Virtual Office Lobby license to any other license the user is not correctly granted permissions for 8x8 desktop and mobile apps.

Applies To

Virtual Office Configuration Manager, Licenses, Permissions

Workaround

While we work towards fixing this issue, when upgrading users from a Lobby license, please see Changing a User's Assigned License.

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