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How do I forward calls from an extension to another number in Virtual Office Configuration Manager?
8x8 Support Knowledge Base

How do I forward calls from an extension to another number in Virtual Office Configuration Manager?

Note: To forward calls from an extension to another number in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

Virtual Office allows you to forward a single extension to another internal extension, or an external number. With this ability, you never have to miss a call, even when you’re out of the office. Simply forward your office number to your home number, cell phone, or a co-worker who can handle your calls while you’re out. 

To forward calls from an extension to another number in VO Configuration Manager

  1. Log in to VO Configuration Manager
  2. Click Users.
  3. Click More Options (three dots) to the right of the user you wish to select.
  4. Select Edit.
  5. Go to Call Forwarding and select the checkbox to enable one of the following forwarding scenarios.
    • Forward all Calls  
    • When User is Busy
    • When User does not Answer the Call
  6. Click Edit (pencil).
  7. Click Selected Users or External Numbers
  8. Enter the External Number to which your calls will be routed.
  9. Click Save.
  10. Save the user's profile.