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Virtual Contact Center Manuals & User Guides
8x8 Support Knowledge Base

Virtual Contact Center Manuals & User Guides

Look here for information on how to set up and use your 8x8 Virtual Contact Center Global service, including user guides, reference manuals, and more.

Documentation

What's New? Technical Requirements and Recommendations

Check out the features and enhancements in our latest release.

Prepare your network and agent workstations to interoperate with your Virtual Contact Center.

For Administrators For Agents

Learn how to configure your contact center and get it running quickly.

Learn how to process contact center interactions using phone, chat, and email channels.

For Supervisors CRM Integrations

Learn how to manage and monitor your contact center agents using tools designed in your Supervisor Console.

We integrate with external CRMs such as Salesforce, NetSuite, Zendesk, and more. Learn how to integrate your contact center with the CRM of your choice.

VoIP Configuration & Setup For Developers

Set up your SIP-based phone to work with Virtual Contact Center.

Check out our APIs.

Additional Resources

In addition to the resources described above, we have published separate versions of the following core guides for customers using 8x8 Unified Login and Unified Login with Virtual Office.

Virtual Contact Center 9.4 Unified Login: For Virtual Contact Center customers who have opted for 8x8 Unified Login.

Virtual Contact Center 9.4 Unified Login with Virtual Office: For Virtual Contact Center customers who have opted for 8x8 Unified Login with Virtual Office features.

Previous Releases

Virtual Contact Center 9.0

Virtual Contact Center 8.1

Virtual Contact Center 8.4

 

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