When calling the Channel Number in Virtual Contact Center (VCC), you hear an error message that says, "The number you reached is not activated. Please try again later."
- Virtual Contact Center
- Configuration Manager
- Log in to VCC Configuration Manager.
- Click Channels.
- Click Edit (Pencil icon) for the Channel Number that is not working.
- Select checkbox: This channel is enabled.
- Click Save.
The Channel Number was previously deactivated or disabled.
Please reach out to 8x8 Support if you are getting the error message after enabling the Channel Number.