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How to Create a Menu in Virtual Contact Center Scripting
8x8 Support

How to Create a Menu in Virtual Contact Center Scripting

Objective

To create a menu option to prompt the caller to press 1 for Sales, or press 2 for Support.

Applies To

  • Virtual Call Center (VCC)
  • Configuration Manager (CM)
  • Inbound Phone Scripts

Procedure

  1. Log into VCC Configuration Manager.
  2. Click Scripts.
  3. Click Edit (pencil icon). 
  4. Click on the node (where you want to add the menu options) > click Add.
  5. In Insert Object, select Say.
    • Object tag: "1 sales 2 support".
    • Value to play: Free text.
    • Text to play: "Press 1 for Sales, press 2 for Support."
    • Playback options: Interruptible.
  6. Click OK.
  7. Click on Say [1 sales 2 support] then click Add.
  8. In Insert Object, select Menu.
    • Object tag “main menu”.
      clipboard_e2b7e94980289757ee754fdf3ec0c7744.png
       
  9. Click OK.
  10. Click on 1 then click Add.
  11. In Insert Object, select Forward to Queue.
    • Object tag: FWD to Sales Q
    • Queue name: %your inbound sales queue%
    • Queue timeout: %as desired%
  12. Click OK.
  13. Click on 2 then click Add.
  14. In Insert Object, select Forward to Queue.
    • Object tag: FWD to Support Q
    • Queue name: %your inbound support queue%
    • Queue timeout: %as desired%
  15. Click OK.
  16. Click Save.

 

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