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Add Goto Object in Virtual Contact Center Script
8x8 Support

Add Goto Object in Virtual Contact Center Script

Objective

To add Goto and Label object to a Virtual Contact Center (VCC) Script.

Applies To

  • Virtual Contact Center
  • Administrators
  • Scripts

Procedure

  1. Log into VCC Configuration Manager.
  2. Click Scripts
  3. Click Edit (pencil icon).
  4. Select the Script.  
  5. Click Add to insert the Label object first.
  6. Click Add to then insert the Goto object.
  7. Set the Destination of Goto object to the intended Label.
  8. Click Save.

Goto_Destination.JPG

Additional Information

Reference Virtual Contact Center Configuration Manager Guide for more information.