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Stuck Call in Virtual Contact Center Voicemail Queue
8x8 Support

Stuck Call in Virtual Contact Center Voicemail Queue

Symptom

There is a "stuck" interaction that needs to get cleared out of a Virtual Contact Center Voicemail queue.

These stuck voicemail shows in the Agent Console in the voicemail queue, and in the numbers of any reports or wallboard.

Applies To

  • VCC Agent Console 
  • Wallboard

Resolution

Have an agent log into the VCC Agent Console and take the voicemail interaction, after listening to the voicemail, select the option to delete it.

For information on accepting the voicemail interactions, see the online documentation: Accept Voicemail Interactions

Cause

The voicemail was received by an agent via email, but they did not follow the instructions to delete the voicemail.

Additional Information

For interactions stuck in an inbound phone queue, see the Knowledge Base article: Stuck Call in Virtual Contact Center Queue

 

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