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What is Average Time to Answer?
8x8 Support

What is Average Time to Answer?

Applies To

VCC Business Intelligence Report

Answer

Average Time To Answer is the average time callers are waiting in the queue before connected with an agent.

The AVG Time To Answer values are in Hours, Minutes, and Seconds (hh:mm:ss).

Additional Information

Refer to Virtual Contact Center Analytics User Help for additional information.

 

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