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Changing Enabled Queues Gives Contacting Server Message And Hangs
8x8 Support

Changing Enabled Queues Gives Contacting Server Message And Hangs

Symptom

When in Virtual Contact Center (VCC) Agent interface, attempting to change enabled queue gets the message "Contacting server", and hangs there.

The Agent can take calls and do other work in VCC.

Applies To

  • Virtual Contact Center
  • Agent

Resolution

  1. Log the Agent out of VCC.
  2. Close the browser.
  3. Open the browser.
  4. Clear the browser cache and cookies.
  5. Log the Agent back into VCC.

The Agent can now change the enabled queues successfully.

Cause

Cached data in the browser is preventing the queue changes to be made with the 8x8 server.

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