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Does the forget password become disabled if the VCC Agent account is locked?
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Does the forget password become disabled if the VCC Agent account is locked?

Question 

Does the forget password become disabled if the VCC Agent account is locked?

Applies To

  • VCC AGUI

Answer

  • Once the Agent account is locked, they have to wait for the lockout period to pass then the forget password link will generate the email
  • An administrator can also unlock a user account to give immediate access to the locked-out user. This prevents the user from being idle during an accidental lockout.

 

 

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