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Virtual Office for Bullhorn: Office Extension calls display as Unknown
8x8 Support

Virtual Office for Bullhorn: Office Extension calls display as Unknown

Symptom

Calls made between Virtual Office phone extensions on the same service display as Unknown in the 8x8 communication panel.

VOBullhorn_Extension_Calls01.jpg  VOBullhorn_Extension_Calls02.jpg

Applies To

Virtual Office for Bullhorn integration.

Cause

8x8 Virtual Office phone integrations are designed to respond to all calls made to your phone extension. This cannot be altered to ignore inter-office calls.

Resolution

To mitigate this, add a Bullhorn object such as a Contact for each office phone extension. This way, all extension calls will automatically be assigned to a record.

The extension number must be added to a phone number field. The extension's direct phone number (DID) is not required, but can be added.

VOBullhorn_Extension_Calls03.jpg

When calls are made to or from an extension, the communication panel search will recognize the Contact or other object, and will pop a call record as normal.

VOBullhorn_Extension_Calls05.jpg  VOBullhorn_Extension_Calls04.jpg

Note: Supported searchable objects are: Contacts, Candidates, Leads, and Opportunities.

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