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Not Receiving E-Fax Email Notifications
8x8 Support

Not Receiving E-Fax Email Notifications

Symptom

I am not receiving email notifications when an E-Fax comes in. 

Applies To

  • Virtual Office Desktop
  • E-Fax 

Resolution

  1. Log in to Virtual Office Desktop.
  2. Click on the three dots (Settings and more).
     Screenshot_13.png
  3. Click on Settings > Account settings.
     Screenshot_10.png
  4. Under Fax notification settings, toggle the Notify me by email when I receive a fax setting. 
    Screenshot_15 (1).png
  5. Click Save
  6. Go to your inbox and check email filters to allow no-reply@8x8.com.

Cause

E-fax email notifications were turned off and/or no-reply@8x8.com was not on the safe mailing address list.

 

 

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