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Not Receiving E-Fax Email Notifications
8x8 Support

Not Receiving E-Fax Email Notifications


I am not receiving email notifications when an E-Fax comes in. 

Applies To

  • Virtual Office Desktop
  • E-Fax 


  1. Log in to Virtual Office Desktop.
  2. Click on the three dots (Settings and more).
  3. Click on Settings > Account settings.
  4. Under Fax notification settings, toggle the Notify me by email when I receive a fax setting. 
    Screenshot_15 (1).png
  5. Click Save
  6. Go to your inbox and check email filters to allow


E-fax email notifications were turned off and/or was not on the safe mailing address list.



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