Fax Service is Missing From VOD Configuration Manager

Symptom

In Configuration Manager accounts, the Virtual Office Desktop fax service does not appear for a specific user.

Applies To

Virtual Office Desktop user on the Configuration Manager service platform.

Cause

There are three likely causes of this problem:

• License Issue: An appropriate license allowing fax services may not be assigned to the user.
• Missing Fax Number: No fax number has been assigned to the user.
• VOD Issue: Virtual Office Desktop has not received the user setting change from Configuration Manager.

Resolution

To resolve this problem:

• License Issue:

1. In Configuration Manager go to Home > Users and Edit the affected user profile.
2. Scroll down to Services and permissions and confirm that the user has a license assigned that includes fax services (X2 minimum).
3. Assign a license if one isn't assigned, and click Save.

• Missing Fax Number:

1. If a license is already assigned to the user, scroll down to Fax notification settings
2. Verify that a fax number has been assigned.
3. Assign a phone number if needed and click Save.

• VOD Issue:

1. If a fax number is already assigned to the user, then remove the fax number and click Save.
2. Then go back and re-add that fax number and Save again.

• In all cases, the user must log out of VOD and log back in to see the Fax service appear.