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Auto Attendant Not Routing to Ring Group Correctly
8x8 Support

Auto Attendant Not Routing to Ring Group Correctly

Symptom

My Auto Attendant is not routing to my Ring Group correctly.

Applies To

  • Virtual Office Configuration Manager
  • Auto Attendant
  • Ring Group

Resolution

  1. Home Auto Attendants > Edit.
  2. Select Edit Settings.
    2019-08-21_10-22-58.png
  3. Ensure action is set to 3 (and not 0).
  4. Click Save.
    2019-08-21_10-25-53.png

Cause

Having a 0 setting under action does not give the Auto Attendant enough time to correctly pass the call to a Ring Group and will cause the call to hang up.

Additional Information

Typically this issue occurs when forwarding to an overflow ring group where the primary ring group is busy.