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How do I configure cross-site dialing in Virtual Office Configuration Manager?
8x8 Support

How do I configure cross-site dialing in Virtual Office Configuration Manager?

Note: To configure cross-site dialing in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

Objective

To configure cross-site dialing in Virtual Office Configuration Manager.

Cross-Site Dialing enables users to call by extension between different sites as long as they are configured under the same company (i.e., company's phone system has Cross-Site Dialing enabled). You will need to have administrator rights in Virtual Office Configuration Manager in order to set up this feature.

Applies To

  • Configuration Manager
  • Cross Site Dialing

Procedure

  1. Log in to Configuration Manager.
  2. Click Sites.
  3. Click Edit (pencil icon) to the right of the site that you wish to edit.
    2019-08-19_13-47-40.png
  4. Enter the Site Code under Internal Dial Plan.
  5. Select the desired extension length from the drop-down. You can select an extension of up to nine digits long.
    2019-08-19_13-48-43.png
  6. Click Save.

To Make Extension-To-Extension Calls with Cross-Site Dialing

Though in-site dialing will remain unchanged, users will have to add the site code before the user's extension to make extension-to-extension calls between sites.

We will use the following Site Codes as an example:

  • Acme Site A: 20
  • Acme Site B: 21

Calling Examples:

  • Within Acme Site A: Sarah dials 1002 to call Jeff
  • From Acme Site A to Acme Site B: Sarah dials 211001 to call Rob