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How do I record an Initial Call Queue Greeting?
8x8 Support

How do I record an Initial Call Queue Greeting?

Objective

To record a custom initial Queue Greeting.

Applies To

  • Configuration Manager
  • Call Queues

Procedure

  1. Log in to VO Configuration Manager.  
  2. Click Call Queues.
    2019-08-19_14-22-37.png
  3. Click Create Call Queue or click Edit (pencil icon) to the right of the queue you wish to select. 
  4. Click Change under Initial Queue Greeting.
    2019-08-20_10-42-47.png.
  5. Select Call a phone number to record
    2019-08-19_14-51-01.png
  6. Enter the Name and the Phone Number or Extension you wish to record your initial greeting on.
  7. Click Call Now and follow the instructions. 
    2019-08-19_14-51-46.png
  8. Click Save.
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