AudioCodes: Device Provisioning
Objective
Provisioning an AudioCodes ATA adapter or recovering it after a factory reset.
Applies To
- AudioCodes ATA adapters
Procedure
Device Certificates
For the AudioCodes device to work with 8x8 services, it requires a factory-installed device certificate. You can check for the certificate on the device label under CPN.
No Factory-Installed Device Certificate
Factory-Installed Device Certificate
Restore the AudioCodes ATA to Factory Default
- Remove the LAN Cable.
- Hold the reset button for 10 seconds.
- Wait for the Ready Status to be Green.
- Reconnect the LAN cable.
Make the AudioCodes ATA Reach the IVR
- Dial ***12345 to access IVR.
- Dial 1 # to get the IP address.
- Enable the DHCP.
- Dial ***12345.
- Input 7 # to enter DHCP Menu.
- Input # to change.
- Input 1 # to enable.
- Input 1 to save.
- Reconnect the LAN cable.
- Dial ***12345 to access IVR.
- Dial 1 # to get the IP address.
- In browser navigate to https://<IPADDRESS from IVR>.
- Username: Admin
- Password: Admin
- Check the firmware version by going to Status & Diagnostics > System Status > Device Information > Versions > Version ID.
- If the firmware is up to date, skip to the next section to load the bootstrap INI file.
- Go to Device Actions.
- Save the configuration file.
- Create one empty ini file which will be used to wipe out the configuration.
- Go to Software Wizard.
- Load the latest firmware.
- Load the empty ini file.
- Click Reset.
- After rebooting, open Wireshark Listen on all interfaces and type syslog to monitor logs.
- Go to https://<IPADDRESS from IVR>.
- Check the firmware version.
Load the Bootstrap INI File
- Go to Device Actions.
- Click Load Configuration File.
- Click Choose File and select the bootstrap ini file.
- Click Load INI File.
- A message will appear. Click OK.
- Wait for the device to reboot. The screen will display, "Loading in Progress...," and then you should be taken back to the login screen.
- If the screen is stuck at "Loading in Progress" for over five minutes, refresh the page and you should be taken back to the login screen.
- To verify if the Line or Port is registered, go to Status & Diagnostics > VoIP Status > Registration Status.
Workaround When IVR Does Not Work
- Factory Reset the device.
- Remove the LAN Cable.
- Hold the reset button for 8 seconds (if this does not work, try for 10 seconds).
- Wait for the Ready Status to be Green.
- Re-plug the LAN cable.
- Plug the ethernet cable to the device and your laptop.
- Make your IP address of LAN static to 10.1.10.20.
- Access the ATA device on 10.1.10.10.
- Load the bootstrap ini file with the steps stated above.
- Unplug the ethernet cable from the laptop and connect it to POE.
- Wait for the device to reboot. Note: Never reboot a device if some of the lights are RED!
- If needed, manually reboot the device.
Additional Information
Admin access to the web GUI for the AudioCodes MP124 is removed after the device is provisioned. This is a security precaution due to the AudioCodes MP124 inability to support a MAC password as is used for other device types.
Firmware version for AudioCodes MP112, MP114, MP118, MP124, MP124E: 6.60A.332.002
The MP124E uses its own firmware, click here to download it. For all other firmware versions click here.