Genesys Recording Retention Period

Question

What is the maximum recording retention period for screen recordings, call recordings, and digital recordings for Genesys Cloud? 

Applies To

• Genesys Cloud

Answer

Genesys screen recording policies have a one-year maximum retention period. Genesys call recordings, and digital recordings have no limits. 

Additional Information

• Click here for more details on creating a retention policy.
  • Note: If the maximum interaction data retention time is set, the number of days cannot be longer than the maximum interaction data retention time. 
• Click here for more details on the retention period for analytics data and recordings.