How to add Genesys Workforce Management schedules to external calendars

Objective

To synchronize Genesys Workforce Management (WFM) schedules to an external calendar that supports the iCalendar format. 

Applies To

• Genesys Cloud

Procedure

1. Click Activity 
2. Click the Schedule tab in the main pane-of-view.
3. Click the Link Icon located in the upper-right.
   • Note: This icon is only available for active schedules and will not be present if the schedule is inactive.
4. Click the Get Link button.
5. Click the Copy Icon located next to the shareable link. 
   • Note: For mobile devices, scan the QR code with your mobile device's camera and open the transfer page on your mobile browser. To copy the link to the mobile device, click Copy on the mobile browser.
6. Paste the copied link into the subscription URL area of your external calendar.

Additional Information

Click here for information on the prerequisite for this procedure.

Click here for information on how to add the Genesys WFM schedule to Microsoft Outlook, Apple Calendar, Google Calendar, and Yahoo Calendar.