How do I get the Genesys Presence Webhook for 8x8?
The Genesys presence webhook allows for Genesys Agents to see the current presence status of 8x8 users such as On call or Idle.
- Contact Genesys by starting at this Knowledge base article >> Here << This will guide you in the steps to request the information from Genesys as well as how to contact 8x8 to enable the Genesys Webhook.
- After completing step 1, Contact you 8x8 sales representative
The Genesys presence webhook is a Genesys provided API that 8x8 will enable once Genesys has provided the information for your request. This information must be provided to 8x8 in order to enable the API.