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8x8 Support

Failed at VCC Extension Save Error While Adding a Contact Center License


When I try and add a VCC license to a user I receive an error "Failed at VCC extension save"


Applies To

  • 8x8 Admin Console
  • Users


Shorten the username of the user to under 40 characters. 

Make sure there is no special character like apostrophe, in the user's first or last name. 


There is a 40 character limit for VCC usernames. 

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