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8x8 Support

Are call recordings encrypted at rest?


Are the call recordings made by regular users and Contact Center Agents encrypted at rest on the 8x8 storage servers?

Applies To

  • UC call recordings
  • VCC call recordings


Yes, 8x8 uses AES-256 encryption for all saved call recordings.
Advanced Encryption Standard (AES) 256 is a virtually impenetrable symmetric encryption algorithm that uses a 256-bit key that converts the voice data into a cipher.
A cipher is code that is unreadable and effectively unidentifiable text that neither humans nor computers can understand.


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