How to Assign and Unassign Numbers from 8x8 Contact Center

Objective

Move a 8x8Work number to Virtual Contact Center or vice versa.

Applies To

• Admin Console
• Virtual Contact Centre

Procedure

1. Log in to Admin Console as an administrator.
2. Navigate to Virtual Contact Center > Channels.
   
3. Search for the phone number.
   
4. Tick the box next to the phone number.
5. Click on Assign to Virtual Contact Center.
   
6. A green banner will display at the top of the page to confirm the phone number has been assigned to 8x8 Contact Center.