How to Assign and Unassign Numbers from 8x8 Contact Center
Objective
Move an 8x8 Work number to 8x8 Contact Center or vice versa.
Applies To
- Admin Console
- 8x8 Contact Center
Procedure
Assign a Number
- Log in to Admin Console as an administrator.
- Navigate to 8x8 Contact Center > Channels.
- Search for the phone number.
- Check the box next to the phone number.
- Select Assign to Contact Center.
- A green banner will display at the top of the page to confirm the phone number has been assigned to 8x8 Contact Center.
Unassign A Number
- Log in to Admin Console as an administrator.
- Navigate to 8x8 Contact Center > Channels.
- Search for the phone number.
- Check the box next to the phone number.
- Select Unassign.
- A green banner will display at the top of the page to confirm the phone number has been unassigned from 8x8 Contact Center.