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8x8 Support

How to Enable or Disable Outbound Calling for an Extension in 8x8 Admin Console

Note-Icon.png Note: To configure outbound calling settings for individual extensions in Account Manager, the legacy version of 8x8 Admin Console, click here.


Enable or disable outbound calling for an extension. 

Outbound calling refers to calls made to numbers outside of your 8x8 network. This setting will not affect a user's ability to dial other internal (in-network) extensions. You must be an account administrator to enable or disable outbound calling. 

Applies To 

  • 8x8 Admin Console
  • Outbound Calling
  • Extensions


  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. Click Edit (pencil icon) next to the right of the desired User Profile to edit.
  4. Under External calling permission, select the desired External calling plan.

    Admin Console-ext calling.png
  5. Click Save to confirm your changes.
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