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8x8 Support

How to Add Members to Call Queues


Adding primary and secondary members to a Call Queue.

Applies To

  • 8x8 Admin Console
  • Call Queues.


  1. Login to 8x8 Admin Console.
  2. From the Home page, go to Call Queues.
  3. Click Edit to the right of the queue you want to add members to.
  4. Scroll down to Primary members and Secondary Members.
  5. Decide whether the user will be a Primary or Secondary member of the Call Queue.
    • Primary Members will receive all incoming calls to the Call Queue first.
    • Secondary Members of the call queue will only be offered a call if all Primary Members are on a live call.
  6. Type the user's name in the corresponding box.
  7. Scroll to the bottom of the page and click Save.

Additional Information

See How do I view a call queue?

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