Saved Contacts only show the Caller Number when calling into a Ring Group

Symptom

• You have saved a contact in the Contact Directory in Admin Console;
• When calling into a Ring Group the caller shows the Caller Number only instead of the Caller Name and Caller Number.

Applies To

• 8x8 Work Desktop
• 8x8 Work Web

Resolution

• Open 8x8 Work Desktop or Web and go to Settings;
• Click on Contacts;
• Toggle “Resolve Ring Group calls against available Contacts”;

• Now you should be able to see the Caller Name and Caller Number for the contacts you have saved in the Contact Directory in Admin Console.