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How to forward a voicemail message to another extension?


To forward a voicemail message to another extension.

Applies To

  • Voicemail
  • Messages
  • Physical Phones
  • Extensions


Your 8x8 8x8 Work phone system allows you to forward or transfer any voicemail message you receive to another extension within your system with a few button pushes.

Access your voicemail inbox and follow the instructions below.

  1. Access your voicemail:
    • From your own extension: Dial 555 and enter your voicemail password.
    • From another extension in your system: Dial 500, enter your extension number, then enter your voicemail password.
  2. Access the voicemail message you wish to forward:
    • Press 1 to listen to new messages.
    • Press 2 to review old messages.
    • Press 3 to review group messages. Note: only if you are a member of a ring group.
  3. If necessary, press 2 to skip forward through messages.
  4. Press 0 for message options.
  5. Press 2 to begin the process of forwarding the message.
  6. Enter the extension number you wish to forward the message to, then press #.
  7. At the tone, optionally leave an introductory message from yourself to be included with the forwarded message.
  8. To finish, press # or simply hang up.

The recipient of the forwarded message will be notified that a new voicemail is waiting for them as normal.

Click here for a handy Voicemail Quick Reference Guide to all your voicemail menu options.

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