User Not Found in Company Directory When Sending Fax

Symptom

User A's name is not found in the Company directory when sending a Fax from User B.

1. Log in to 8x8 Work for Desktop as User B.
2. Select Fax.
3. Click the + icon > New fax dialog opens.
4. Click the To: + icon > Select Contact dialog opens.
5. Select Company.
6. User A is not found in the list.
7. Type User A in the name box > User A is not found.

Applies To

• 8x8 Work for Desktop
• Admin Console

Resolution

In Admin Console, toggle the user's number, extension, fax number, and username. Or create a new user account, and move the desired numbers to the new user.