User A's name is not found in the Company directory when sending a Fax from User B.
- Log in to 8x8 Work for Desktop as User B.
- Select Fax.
- Click the + icon > New fax dialog opens.
- Click the To: + icon > Select Contact dialog opens.
- Select Company.
- User A is not found in the list.
- Type User A in the name box > User A is not found.
- 8x8 Work for Desktop
- Admin Console
In Admin Console, toggle the user's number, extension, fax number, and username. Or create a new user account, and move the desired numbers to the new user.