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8x8 Support

Agent Receives Alert Message After Agent Workspace Login

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Objective

Agent receives an alert warning message: "Your CRM integration is not configured. Please work with your administrator to configure it in Configuration Manager."

Applies To

  • 8x8 Contact Center
  • Configuration Manager for Contact Center

Procedure

Steps to resolved this:

  1. Login as an Admin to Configuration Manager for Contact Center.
  2. Click Integration.
  3. Click Screen Pop tab.
  4. Under Agents, click choose agents.
  5. Assign an agent by clicking on the checkbox, then click OK.
  6. Click Save.
  7. Have the agent logout, then retry again.