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CRM API (wapi) Error 84 Internal error

Symptom

Trying to use the CRM API (wapi) to add customers but getting error code 84 in the response as below:

<?xml version="1.0" encoding="ISO-8859-1"?>
<WAPI>
  <REPLY STATUS="-1" ERROR_STR="Internal error" ERROR_CODE="84" />
</WAPI>

Applies To

  • Contact Center CRM API (wapi)

Resolution

If there is a forward slash in the text of one of the values you are sending in the request it can be escaped with a forward slash. 

For example // instead of /.

Cause

Special characters can cause issues parsing the request.

Additional Information

Use Special Characters in CRM API Requests section in PDF CRM API.pdf

 

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