CRM API (wapi) Error 84 Internal error
Symptom
Trying to use the CRM API (wapi) to add customers but getting error code 84 in the response as below:
<?xml version="1.0" encoding="ISO-8859-1"?> <WAPI> <REPLY STATUS="-1" ERROR_STR="Internal error" ERROR_CODE="84" /> </WAPI>
Applies To
- Contact Center CRM API (wapi)
Resolution
If there is a forward slash in the text of one of the values you are sending in the request it can be escaped with a forward slash.
For example // instead of /.
Cause
Special characters can cause issues parsing the request.
Additional Information
Use Special Characters in CRM API Requests section in PDF CRM API.pdf